Overview

Throughout these Terms, references to "Ravqenia™," "we," "us," and "our" mean the store operated by Guangzhou Zinan Sales Co., Ltd.

Our online services include the website, product listings, information, digital content, shopping features, checkout facilities, and related customer interactions collectively referred to as the "Services."

Our ecommerce store operates using Shopify technology, which provides the platform supporting these Services.

These Terms, together with the policies referenced within them, define the agreement between Ravqenia™ and individuals who access or use the Services.

By continuing to access or use our website, you acknowledge your agreement to these Terms and our Privacy Policy. If you do not agree, you should stop using the Services.

Section 1 – Website Access & Customer Accounts

By using Ravqenia™, you confirm that you have reached the legal age of majority in your place of residence, or that you are legally authorized to use these Services.

If you permit a minor dependent to access the Services through devices under your ownership or supervision, you are responsible for providing the required consent.

Certain activities, including placing purchases or accessing account features, may require personal and transaction information.

You agree that all details submitted to our store, including your email address, billing information, and shipping information, will be accurate, complete, and kept reasonably current.

You must be authorized to provide any personal or payment information entered through the Services.

Section 2 – Product Information & Availability

Ravqenia™ makes reasonable efforts to present its electronic products and accessories with clear descriptions, images, and relevant information.

However, product colors, finishes, proportions, and visual details may appear differently depending on your screen, display settings, lighting conditions, and device.

Images and visual representations are provided to help customers understand product appearance, but actual results may vary.

We cannot guarantee that every product will match an individual's expectations regarding appearance or personal preferences.

Product specifications, descriptions, and available selections may be updated when necessary.

Ravqenia™ may discontinue particular items or establish reasonable purchase quantity limits for specific customers, regions, or orders.

Nothing in this section limits statutory protections for products that are faulty, misdescribed, or otherwise fail to meet applicable legal requirements.

Section 3 – Placing & Accepting Orders

Submitting an order through Ravqenia™ constitutes an offer to purchase the products selected during checkout.

An order becomes accepted only after we confirm its acceptance and the required payment has been successfully processed.

We reserve the right to decline an order or cancel a transaction where permitted by law, including when payment, availability, or order information requires correction.

If we need to contact you regarding an order, we may use the email address, telephone number, or billing information provided during checkout.

Returns and exchanges are governed by our Return & Refund Policy, subject to applicable legal rights.

Unless separately agreed, products purchased through our store are intended for personal or household use rather than commercial resale or unauthorized export.

Section 4 – Pricing, Charges & Billing

Product prices and promotional offers may change without prior notice.

The price applicable to an accepted purchase will be the amount presented at checkout and confirmed in the relevant order record, subject to correction of errors as permitted by law.

Unless expressly specified, advertised product prices do not include additional shipping charges, applicable taxes, customs duties, or import-related fees.

Special promotions may have separate conditions. Where those promotional conditions conflict with these general Terms, the applicable promotion rules will govern that offer.

Customer Billing Responsibilities

Card authorization and transaction approval remain subject to your payment provider's verification procedures.

Section 5 – Shipping & Delivery

Shipping periods displayed by Ravqenia™ are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by carrier schedules, customs inspections, transportation conditions, and events beyond our reasonable control.

Customers should review the Shipping Policy for processing periods, shipping charges, delivery estimates, tracking arrangements, and customs responsibilities.

Ownership and risk of loss may transfer when products are handed to the shipping carrier, to the extent permitted by applicable law.

Any mandatory consumer rights regarding delivery, risk, or lost goods remain unaffected.

Section 6 – Intellectual Property Rights

The website's content, design elements, branding, product photographs, written materials, graphics, videos, and other creative materials may be protected by applicable intellectual property laws.

These materials belong to Ravqenia™, its authorized partners, licensors, or their respective owners.

Access to the website does not transfer ownership of any intellectual property rights to you.

You may use the Services for lawful personal and non-commercial purposes unless another use has been expressly authorized.

Without prior written permission, you may not reproduce, distribute, modify, republish, commercially exploit, or publicly display protected website content, except where permitted by applicable law.

Ravqenia™ branding, product names, logos, and identifying designs may not be used in a manner that infringes applicable trademark or other proprietary rights.

Shopify and any other third-party brand names remain the property of their respective owners.

Section 7 – External Tools & Optional Features

Certain website functions may provide access to services, applications, or tools operated by third parties.

These external tools may operate independently from Ravqenia™.

Unless otherwise stated, we do not supervise, manage, or control their independent operation.

Access to such tools is provided on an "as available" basis, subject to applicable legal requirements.

Before using external features, you should review the conditions and privacy practices established by the relevant provider.

Any additional features introduced to our website in the future will also fall within the scope of these Terms where applicable.

Section 8 – Links to Other Websites

Our Services may include links, integrations, or references to websites and resources managed by independent organizations.

Ravqenia™ does not control the accuracy, availability, security, or content of unaffiliated websites.

Accessing an external website is a separate interaction governed by that provider's own conditions.

We recommend reviewing the applicable privacy policies and service terms before purchasing products or submitting information through third-party websites.

Questions about goods or services purchased directly from a third party should normally be addressed to that provider.

Section 9 – Our Relationship With Shopify

Ravqenia™ operates its online storefront using technology provided by Shopify.

Shopify supplies the ecommerce platform that enables us to display products, manage shopping features, and facilitate online transactions.

Purchases made through the Ravqenia™ store are transactions between the customer and Ravqenia™, not sales made by Shopify.

Shopify does not act as the seller of products purchased from Ravqenia™ and is not responsible for our individual sales arrangements.

To the extent permitted by law, customers release Shopify and its affiliates from claims relating to transactions, product issues, injuries, damages, or losses arising from purchases made directly with Ravqenia™.

This provision does not exclude liability or consumer rights that cannot legally be waived.

Section 10 – Privacy & Personal Information

Personal information submitted through our website is handled according to our Privacy Policy.

Shopify may also collect or process personal information when providing its ecommerce platform and related services.

Information required to operate the store, process transactions, or provide customer services may be shared with Shopify and relevant service providers.

Some providers may operate in countries different from your place of residence.

Please consult our Privacy Policy and Shopify's applicable privacy information for additional details regarding personal information practices.

Section 11 – Customer Reviews & Feedback

Customers may choose to share reviews, comments, suggestions, ideas, or other materials relating to our products and Services.

By submitting such content, you grant Ravqenia™ a worldwide, non-exclusive, royalty-free, perpetual, transferable and sublicensable license to use, reproduce, adapt, publish, distribute, and display the submitted material for lawful business purposes.

This permission may include using feedback to improve product information, develop services, evaluate customer experiences, or communicate about our store.

You confirm that you own the submitted content or possess the rights necessary to authorize its use.

Any compensation or incentives connected with a review must be properly disclosed where required by law.

We are not obligated to provide payment, maintain confidentiality, or respond individually to unsolicited feedback unless otherwise required by law or expressly agreed.

The person submitting feedback is responsible for its accuracy and lawful origin.

Section 12 – Corrections & Information Accuracy

Although we work to maintain clear website information, occasional errors or omissions may occur.

These may involve product descriptions, prices, discounts, availability, shipping costs, or estimated delivery periods.

Ravqenia™ may correct inaccurate information, revise product listings, and update relevant details when necessary.

Where permitted by law, we may also modify or cancel affected orders if material information was incorrect.

Corrections may be made without advance notice where legally permitted, including after an order has been submitted.

Section 13 – Acceptable Website Use

Ravqenia™ may be used only for lawful purposes and in accordance with these Terms.

You agree not to engage in conduct that damages the Services, interferes with other users, or violates applicable regulations.

Prohibited Activities

If an account or website activity violates these requirements, we may restrict, suspend, or terminate access as permitted by applicable law.

Section 14 – Suspension & Termination

Ravqenia™ may suspend or discontinue access to some or all Services when permitted under these Terms and applicable law.

Termination of access does not eliminate payment obligations or other liabilities that arose before the termination date.

Certain provisions will remain effective after termination where their nature requires continued application.

These may include intellectual property, feedback permissions, liability provisions, indemnification, governing law, and other surviving contractual obligations.

Section 15 – Warranty Disclaimers

Information available through Ravqenia™ is provided for general shopping and informational purposes.

We do not guarantee that every description, resource, or feature will be continuously available, uninterrupted, or free from error.

Users should exercise reasonable judgment when relying upon general information presented on the website.

We do not promise that website access will always be continuous, secure, timely, or error-free.

Some jurisdictions restrict limitations on warranties. In those locations, the applicable statutory protections prevail.

Section 16 – Limits on Liability

To the fullest extent allowed by applicable law, Ravqenia™, its personnel, affiliates, partners, contractors, agents, service providers, and licensors will not be liable for losses excluded under this section.

These limitations may apply whether a claim is based on contract, negligence, statutory liability, or another recognized legal basis, to the extent permitted by applicable law.

The same limitations are intended to apply to Shopify and its affiliates where legally permitted and relevant to the Services.

Nothing in these Terms excludes or restricts liability that cannot lawfully be limited, including mandatory consumer protections.

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Ravqenia™, Shopify, and their respective affiliates, employees, officers, directors, representatives, service providers, and licensors from eligible third-party claims.

This obligation may arise from your breach of these Terms, unlawful use of the Services, or infringement of another person's legal rights.

Covered costs may include reasonable legal fees and other losses associated with a qualifying third-party claim.

We will provide notice of an applicable claim, subject to circumstances where delayed notification does not materially prejudice your rights.

Where permitted, we may manage the defense and settlement process, including the selection of legal counsel.

We will not impose non-monetary settlement obligations on you without the required consent.

You agree to provide reasonable cooperation and relevant documents when necessary for the defense of a covered claim.

Section 18 – Severability

If a court or other authorized authority determines that a provision of these Terms is invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary.

The remaining provisions will continue to operate to the fullest extent permitted by law.

The unenforceability of one clause does not automatically invalidate the entire agreement.

Section 19 – Waiver & Entire Agreement

If Ravqenia™ does not immediately enforce a particular right or provision, that delay does not necessarily mean the right has been waived.

These Terms and the policies expressly incorporated into them represent the agreement governing use of our Services.

They replace previous communications, understandings, or arrangements concerning the same subject matter, unless otherwise required by law.

Any ambiguity in interpretation will be addressed according to applicable legal principles rather than automatically against the party that prepared the wording.

Section 20 – Assignment of Rights

You may not transfer, delegate, or assign your obligations or rights under these Terms without our prior written permission.

Any attempted transfer without the necessary consent may be invalid to the extent permitted by law.

Ravqenia™ may assign or transfer its contractual rights and obligations where legally permitted, subject to any required notices or customer protections.

Section 21 – Governing Law & Jurisdiction

These Terms and related agreements are intended to be interpreted under the applicable laws of the jurisdiction where the operating company is headquartered, subject to mandatory consumer protection rules and applicable conflict-of-law requirements.

Any legal proceedings will be subject to the jurisdiction of the appropriate competent courts, except where applicable law provides customers with the right to bring claims in another jurisdiction.

Section 22 – Section Titles

Headings and section labels are provided to make this agreement easier to read and navigate.

They do not change, expand, or restrict the meaning of the provisions contained within each section.

Section 23 – Updates to These Terms

The latest version of the Ravqenia™ Terms of Service will be made available on this page.

We may revise these Terms when necessary to reflect changes in our Services, operations, or applicable legal requirements.

Updated wording will be published on our website.

When required by law, customers will receive notice of material changes and information about their effective date.

Continued use of the Services following the effective date of validly implemented changes may constitute acceptance of those changes, subject to applicable law.

We encourage customers to review this page periodically for the current version.

Section 24 – Contact Information

If you have questions about these Terms or need clarification regarding the conditions of using Ravqenia™, please contact us using the information below.