Shipping Policy
Shipping Policy
Guangzhou Zinan Sales Co., Ltd.
Ravqenia™ is owned and operated by Guangzhou Zinan Sales Co., Ltd.
Getting Your Technology to You
At Ravqenia™, we understand that the shopping experience continues after an order is placed.
Whether you've selected a workspace accessory, audio device, portable display, or another electronic essential, knowing what happens next is an important part of ordering online.
This Shipping Policy outlines our order preparation process, delivery estimates, shipping charges, tracking information, and the procedures that apply when delivery-related issues arise.
Prepare
Orders are organized and prepared for shipment within the stated processing period.
Dispatch
Products are shipped through the applicable fulfillment and delivery channels.
Track
Shipment tracking information is provided so customers can follow delivery progress.
Our Approach to Order Fulfillment
Ravqenia™ offers electronic products and accessories designed for different everyday activities, including productivity, communication, creativity, and entertainment.
Many orders are fulfilled through manufacturing partners and international distribution facilities rather than a traditional local retail warehouse.
This fulfillment model helps coordinate product availability and delivery across different destinations while keeping the ordering process straightforward.
As orders may travel through international logistics networks, transit times can differ depending on the destination and circumstances affecting transportation.
1. Order Processing & Shipping Charges
Before dispatch, orders go through the necessary preparation steps, which may include order verification, product checks, and packaging.
Standard Processing Time
Orders generally require 2–4 business days for processing before they are handed over for shipment.
High-Volume Periods
During holidays, seasonal shopping periods, or other periods of increased order volume, preparation may take up to 5 business days.
Shipping Fee
A flat shipping charge of $5.99 per order applies to all destinations.
The processing period is separate from the estimated transit time shown in the delivery section below.
2. Estimated Transit Times
Delivery schedules depend on the shipping destination and the transportation network handling the parcel.
The following timeframes represent estimated business days in transit after the order has been dispatched.
| Shipping Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Rest of World | 15–20 Business Days |
Important: These delivery periods are estimates rather than confirmed arrival dates. Actual delivery may be affected by carrier schedules, customs procedures, destination conditions, or other circumstances outside the normal shipping process.
3. Shipment Tracking
Once your order has been dispatched, a shipping confirmation email containing the available tracking number will be sent to you.
You can use the tracking information to review shipment updates as they become available through the delivery network.
4. International Customs, Duties & Taxes
International shipments are handled under DDU (Delivered Duty Unpaid) terms.
Under these terms, customs authorities in the destination country may assess duties, import taxes, or related clearance charges.
Any applicable customs duties, import taxes, or additional government charges are the responsibility of the customer.
Such charges are determined by the relevant authorities and may differ according to local regulations.
Customs inspections or clearance procedures may also affect the estimated delivery period. Ravqenia™ is not responsible for delays resulting from customs processing.
5. Changes & Order Cancellations
We recommend reviewing your order details carefully before completing checkout, particularly the delivery address and selected products.
If you need to request a cancellation or an adjustment to your shipping information, please contact us within 12 hours of placing your order.
Contact: service@ravqenia.com
Changes and cancellations are not available once the order has entered the processing stage.
6. Damaged or Missing Shipments
If a delivery-related issue occurs, please contact Ravqenia™ using the email address provided above.
Items Arriving Damaged
If your order arrives with visible damage, please email a photograph showing the issue within 72 hours of receiving the package.
Once the damage is reported and confirmed, a replacement will be arranged at no additional charge.
Parcels Confirmed Lost in Transit
When the shipping carrier formally confirms that a parcel has been lost during transportation, Ravqenia™ will provide a replacement without an additional replacement fee.