Return and refund policy
Return & Refund Policy
Guangzhou Zinan Sales Co., Ltd.
Ravqenia™ is owned and operated by Guangzhou Zinan Sales Co., Ltd.
A Clearer Way to Manage Returns
At Ravqenia™, we understand that choosing electronics and digital accessories online sometimes involves changing your mind or needing assistance after delivery.
Our Return & Refund Policy explains the conditions for returning eligible purchases, requesting exchanges, reporting order problems, and receiving approved refunds.
Please review the information below before arranging a return so that your request can be handled through the appropriate process.
30 Days
Submit a return request within 30 days after receiving your order.
Easy Requests
Contact our customer service team to receive return authorization and instructions.
Refund Updates
Approved refunds are issued to the original payment method.
1. Returning an Eligible Product
Ravqenia™ provides a 30-day return period, beginning on the date your purchase is delivered.
To request a return under this policy, please contact us within 30 days of receiving the product.
Return Requirements
A product must satisfy the following conditions to qualify for a standard return:
These conditions apply to standard returns and do not limit any non-excludable consumer rights provided by applicable law.
2. Requesting Return Authorization
All returns must begin with a request to Ravqenia™ customer service.
Please contact us at: service@ravqenia.com
How the Return Process Works
Important: Packages sent without requesting a return and obtaining authorization in advance will not be accepted.
For additional questions about the return procedure, you may contact service@ravqenia.com.
3. Damaged, Defective or Incorrect Items
We recommend checking the contents of your order when it arrives.
If an electronic product is damaged, does not function as expected because of a defect, or differs from the item you ordered, please contact us promptly.
Reporting an Issue
Describe the problem and provide your order details so our team can review the circumstances.
Where relevant, photographs of the product or packaging may help clarify the issue.
After reviewing the request, we will determine the appropriate resolution.
4. Products Excluded From Standard Returns
Some categories of goods are not covered by our standard change-of-mind return arrangements.
These exceptions include:
Original shipping charges paid at checkout are also excluded from standard refunds.
If you are uncertain whether your purchase is eligible for return, please contact us before sending the item.
These exclusions do not override mandatory rights relating to defective, misdescribed, or nonconforming goods.
5. Replacing an Item With Another Product
If you would prefer a different eligible product, the recommended procedure is to complete a return first.
6. European Union – 14-Day Withdrawal Right
Customers receiving orders in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days without providing a reason.
This right is separate from our standard 30-day return policy.
Applicable Conditions
For returns under our standard policy, products are expected to remain unused, unworn, with applicable tags, original packaging, and proof of purchase.
The statutory withdrawal right is governed by applicable EU consumer protection rules, including permitted inspection of goods and relevant exceptions.
Nothing in this policy limits mandatory consumer rights available under applicable law.
7. Refund Review & Payment
Once your returned product reaches the designated return facility, it will be reviewed to determine whether the applicable return requirements have been satisfied.
You will be notified of the decision following the review.
If Your Refund Is Approved
If more than 15 business days have passed since your refund was approved, please email service@ravqenia.com for assistance.
Where mandatory consumer laws prescribe a different refund deadline, the applicable legal requirements take precedence.
8. Return Shipping Instructions & Address
Please contact Ravqenia™ before dispatching any item for return.
Following approval, you will receive a return shipping label and the necessary shipping directions.
Return Authorization
A return label provided following authorization is required before sending goods back under the standard return process.
Return Address
The appropriate return destination will be provided together with your approved return instructions.